7 New Customer-Facing Technologies
Customers seek convenience. In today’s world, that means the use of technology to simplify their lives. When designing webforms or POS systems, we must prioritize the customer experience.
Unhappy customers tend to abandon a company, and their dissatisfaction may not be due to the quality of products or services offered. It often results from difficulties navigating the website or lack of support when they need it.
Customers anticipate a hassle-free business transaction, and companies that meet this expectation gain significant advantages. Customer-centric organizations show 60% more profit than their counterparts.
Technology plays a crucial role in converting website visitors into customers and ensuring their satisfaction, thereby fostering repeat business. Businesses must prioritize investing in technology, irrespective of their budgets, to achieve these objectives.
Cloud Forms
Still sending forms to your customers via email using Microsoft Word? Enhance their experience by switching to cloud-based forms. With this option, your customers no longer need to save a form to their device and remember to email it back. Instead, they just access a link and input the required information online from any device.
Shifting your forms to the cloud also simplifies the process for you, as the form data is automatically captured. These systems also collate forms and provide analytics.
If you use Microsoft 365, you already have access to a cloud-based form tool – Microsoft Forms. You can locate this application in your available applications or visit Microsoft’s website.
Digital Signatures
E-signature usage is projected to increase by 69% by 2024, according to experts. Digital signing of documents simplifies the signing process, resulting in a higher number of contracts being signed. The need to print out a form, sign it, and then scan it back in gets eliminated, preventing any obstacles along the way.
Printing issues like running out of ink, or scanner malfunction due to infrequent usage, often results in a customer reconsidering signing a document, causing unwanted delays.
The utilization of digital signatures streamlines the signing process and enables online transactions, ensuring a legally binding signature is obtained.
Smart Chatbot
When making a buying decision, customers often require assistance. If they cannot easily obtain an answer to their query, they quickly turn to other options.
Nowadays, chatbots possess advanced intelligence capabilities. When correctly programmed, they provide answers to a significant portion of frequently asked questions. They are available 24/7 on your website, ready to provide prompt assistance.
Customers tend to appreciate chatbots, with approximately 68% of consumers indicating their satisfaction with helpful chatbots. They appreciate the prompt response received from the chatbot, which doesn’t always happen when customers send an email.
SMS Notifications
SMS notifications offer a form of technology that can enhance the customer experience. Due to an influx of spam, email inboxes got cluttered. People miss important messages. Customers tend to prefer receiving shipment or purchase information via text to avoid missing out on the message.
Consider implementing SMS notifications for critical customer alerts, while ensuring that you have opt-in and opt-out methods in place. Allowing customers to select the notifications they wish to receive, such as payment notifications, sales, or shipping details, lets customers feel in charge using best practices.
Business Mobile App
Some time ago people transitioned from websites to apps. While the internet remains an essential part of our lives, apps increasingly gain popularity, mainly due to the widespread use of smartphones.
Smartphone usage recently surpassed web searches, and individuals prefer using apps when accessing content on mobile devices. According to research, mobile users spend 90% of their time on apps and only 10% on internet browsers.
Consider developing a mobile app for your business to improve customer engagement and facilitate business transactions. Additionally, mobile apps provide marketing and service opportunities, such as push notifications.
If budget constraints are a concern, you could start with a “wrapper” app, which takes your existing website and transforms it into an app.
FAQ Kiosk
Having an FAQ kiosk available can provide a positive experience for retail stores. Customers can quickly get their questions answered, and they can also look up sales and coupons on the kiosk.
Service businesses also benefit from this digital tool by using it to answer frequently asked questions and direct clients to staff offices.
VoIP Phone System
Your phone system might appear as an internal IT component, but it is also offers the most customer-facing technologies for your business. The experience that customers have when they call is a critical factor in how they perceive your company.
VoIP phone systems provide staff with the flexibility to assist customers from anywhere, even when they are not at their desks. They also offer features like group ringing, auto-attendant, and voicemail to email, all of which improve caller interactions with your business.
Ready For A Top Notch VoIP Business System?
Looking for a phone company that freely offers the support you need?
Here at NoContractVoIP, we create custom business phone systems offering a full suite of hybrid and remote solutions for your telecom needs. We rely on your success and we know it.
We never lock our clients into long term contracts. If you dislike our services or support, just tell us to cancel and we take care of it. No early termination fees, nobody gets stuck for years on end, and we’re motivated to keep our clients thriving.
All of our tech support people live and work near our headquarters in California, and tech support always answers 24/7/365. Our billing and customer support work from the same office. When you call you get a human, not a menu.
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