Articles

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Virtual Appointments Feature in MS Teams

By Lilly Ice | April 10, 2023

Salespeople frequently arrange virtual appointments to answer product-related questions, and software companies enable individuals to schedule live demos. Telehealth therapists allow clients to reserve video sessions, and scheduling appointments is a prevalent task. Microsoft Teams has recently introduced a new feature, Virtual Appointments, which will appeal to various groups. This feature provides a unique meeting…

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App Fatigue: A Security Issue

By Lilly Ice | April 6, 2023

Employees today use an increasing number of apps and web tools on a regular basis. Most departments use about 40-60 different digital tools. According to a survey, 71% of employees feel that using so many apps makes work more complex. Every day, we use many apps that generate various alerts, such as a “ping” when…

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Check Out the Coolest Tech from CES 2023

By Lilly Ice | April 5, 2023

At the beginning of each year, a group of global innovators meets. They introduce and show off breakthrough technologies. It’s done at the Consumer Electronics Show (CES), which is typically held each January in the U.S. This year, over 3,200 exhibitors from 173 countries showed off the future. Giving us a glimpse of what could…

Benefits of Virtual Fax for SMBs

By Lilly Ice | April 4, 2023

Virtual fax is a powerful tool for small to medium businesses (SMBs) that need to communicate sensitive information in a secure and efficient manner. Unlike traditional fax machines, virtual fax services offer a wide range of benefits that can help improve the workflow and productivity of your business. In this article, we will explore the…

Benefits of Small Business Texting

By Lilly Ice | March 31, 2023

In today’s fast-paced business environment, it’s important for small businesses to leverage every possible advantage to stay ahead of the competition. One of the most effective ways to do this is through business texting. Business texting, or the act of sending text messages to customers or clients for business purposes, has become an increasingly popular…

Compare and Contrast Yealink T57W & T58W

By Lilly Ice | March 30, 2023

If you’re a small business owner looking for an efficient and cost-effective communication solution, the Yealink T57W and T58W are both excellent choices. This advanced IP phone is specifically designed to meet the needs of small businesses and offers a range of features and benefits that can help improve your business operations. What Both Business…

Automatic Call Distribution for SMBs

By Lilly Ice | March 29, 2023

Automatic call distribution, commonly referred to as ACD, serves a vital aspect of modern-day business communication. ACD technology allows direction of incoming calls to the appropriate agents or departments, improving customer service and call handling efficiency. In this article, we explore how ACD technology can benefit small businesses. Improved Call Management Small businesses often employ…

Support Improves Business VoIP Services

By Lilly Ice | March 27, 2023

In today’s fast-paced business world, communication is key. Whether you are connecting with clients or collaborating with team members, having a reliable and efficient communication system is essential. That’s why many businesses are turning to Voice over Internet Protocol (VoIP) services to streamline their communication processes. However, even the best VoIP system can fall short…

Medtech and Fintech: Is VoIP Secure?

By Lilly Ice | March 24, 2023

Voice over Internet Protocol (VoIP) revolutionized the way we communicate with each other. It enables us to make voice calls, send text messages, and share multimedia content over the internet. However, one of the biggest concerns that people talk about when it comes to VoIP is security. Is VoIP secure enough for medical and financial…

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Microsoft Forms: Valuable Freebie in 365

By Lilly Ice | March 23, 2023

About 345 million paid seats use Microsoft 365, making it one of the most popular cloud platforms in the world. In Q3 2022, the numbers for Microsoft cloud tools increased by 32% compared to the previous year, contributing to its continued growth. The suite of cloud tools offered in the service is one of the…