Posts by Lilly Ice
How To Use Call Center Analytics
As businesses grow and expand, call centers become a crucial component of many organizations. Call centers handle customer inquiries, complaints, and support requests. However, simply hiring for a call center is not enough. Data tracking and analysis from call center interactions proves vital for company leaders making data-driven decisions and improving customer satisfaction. Those decisions…
Read MoreBenefits Of A Hosted Contact Center
More and more businesses adopt VoIP technology for their communication needs. Due to advancing tech, the demand for hosted contact centers increased exponentially in the last ten years. So what is it? A hosted contact center is a cloud-based service providing businesses with the ability to manage their customer interactions more effectively. In this article,…
Read MoreTrends and Benefits of Call Center Tech
Call center technology has transformed the way businesses interact with their customers. Today, call centers leverage sophisticated tools and software to provide efficient and effective customer service. In this article, we’ll explore what call center technology is, how it works, and the benefits it provides to users. What is Call Center Technology? Call center technology…
Read More10 Call Center Tips For Excellent Service
Call centers are essential for any business that deals with customers. They provide a vital communication channel that allows companies to offer support, answer questions, and resolve issues. However, in today’s competitive market, simply having a call center is not enough. It’s essential to have the best call center practices in place to ensure a…
Read More11 Reasons To Like Windows 11
Over a year ago, Microsoft released the Windows 11 operating system (OS) which received largely positive reviews for its stability and user-friendliness. Although the OS is not a significant departure from the Windows 10 experience, it does provide numerous enhancements over the older environment. However, despite offering several improvements and a free upgrade for Windows…
Read MoreHow To Secure Online Banking
Since the invention of the internet, many things have changed, including how we bank and access our accounts. Long ago in the before time, people had to visit a local bank branch to make deposits and withdrawals. However, today people deposit checks by taking a picture of it on their phone. Approximately 73% of people…
Read More6 Tips To Secure Your Cloud Apps
Companies often overlook misconfigurations of cloud solutions when planning cybersecurity strategies. Signing up for cloud apps typically goes quick and easy, leading users to assume that security gets automatically taken care of. However, this assumption is incorrect because cloud security follows a shared model. While the provider secures the backend infrastructure, the responsibility falls on…
Read MoreChecklist For Office Moves
Just like a family can need a bigger home, businesses often outgrow their office space. Research shows that businesses relocate on average every seven years. However, whether the move is due to growth, company relocation, or a change of scenery, moving offices can have a significant impact on employees. With the recent global pandemic, many…
Read MoreEmployee Tracking: Pros and Cons
In light of the pandemic, employers worldwide have had to make adjustments to how their workforce operates. Remote work became a permanent fixture. The shift towards work-from-home and hybrid models presents advantages for both organizations and employees. Cost savings represents a major driver for supporting remote work. Employee morale and productivity consistently run much higher…
Read MoreSIP ALG: Why Turn It Off
Session Initiation Protocol (SIP) offers a widely used protocol for initiating, maintaining, modifying and terminating real-time multimedia sessions between endpoints on the Internet. SIP became an integral part of the modern communication infrastructure since it’s invention. It gets used in a variety of applications today. Apps include voice and video over IP (VoIP), instant messaging,…
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