Business Continuity

Paying attention to your customer’s process of experience directly impacts your bottom line. Companies that are “customer-centric” are 60% more profitable than those that don’t focus on how their customer journey goes. In this digital age, customers expect more from those they do business with because of the gains of technology. In today’s world, people…

To nobody’s surprise, consumer electronics make up a significant segment of the global economy. In 2021 alone, the worldwide revenue for consumer electronics reached $690.5 billion. Clearly, everyday electronic use has become commonplace globally. The expertise required to repair these devices has become invaluable as a result. But in many cases, measures implemented by electronics…

Supply chain problems and systemic shortages continue to impact multiple industries, and the telecommunications industry is not exempt. In fact, it often telecom harder. Customers are often willing to wait for the new vehicle they ordered, or make do for a bit without features that require a computer chip on backorder.  Business phone systems, however,…

Traditional landlines and private branch exchange (PBX) systems were massive installations of copper lines and large switchboards.  When the Internet came along, Voice over Internet Protocol (VoIP) systems were developed to run voice calls over the Internet, offering a lower cost alternative to all that copper.  In VoIP’s early days, call quality was lower than…

Every business needs telephones.  Regardless of the size or industry of the business, telecom is one of the expected items for running a business these days. As the world gets smaller, international calls come on the table as well.  Phones represent an overhead item that just will not go away. But what if you could…

Voice over Internet Protocol, aka VoIP, is taking more and more phones over from the old copper line system.  But, we have to ask, how reliable is it? The answer to that question seriously depends on why you’re asking. For calling people, it’s incredibly reliable.  Once upon a time, VoIP was a great way to…