Attended Call Transfer
while speaking to the caller:
1) press the “Transfer” button
2) when you hear dial tone, call the party you would like to transfer the caller to (inside or outside)
3) speak to the person you are transferring the caller to
4a) when ready to connect the caller and the party you are transferring to, Hang-up… OR press the “Transfer” Button again
4b) if the party you were transferring to does NOT want to speak with the caller, press the “Cancel” button
Unattended Call Transfer
1) press the “Transfer” button
2) when you hear dial tone, call the party you would like to transfer the caller to (inside or outside)
3) Hang-up or press transfer immediately
Transfer Call Directly To Voice Mail
To transfer a call directly to voicemail:
While speaking to the caller:
1) press the “Transfer” button
2) when you hear dial tone, dial *7 + the extension number of the voicemail you would like to transfer them to
3) hang-up or press the “Transfer” button again
Transfer Call Directly To Voice Mail
To transfer a call directly to voicemail:
While speaking to the caller:
1) press the “Transfer” button
2) when you hear dial tone, dial *7 + the extension number of the voicemail you would like to transfer them to
3) hang-up or press the “Transfer” button again
1) Lift handset or press speakerphone
2) Dial the extension of the phone you want to speak with
3) When the person answers the phone start speaking
If the other person in on the phone depending on the phone settings the call may go to voice mail.
There are settings in the phone itself that will make this option work differently that described above but the above instructions will be accurate if NoContractVoIP.com programmed your phones.
How To Use Voice Announce Intercom ( YeaLink Phones )
1) Lift handset or press speakerphone
2) Dial *4 + the extension of the phone you want to voice announce to
3) Start speaking
If the other person in on the phone they will get the option to let the call come thru or reject the call and send it to voice mail.
There are settings in the phone itself that will make this option work differently that described above but the above instructions will be accurate if NoContractVoIP.com programmed your phones.
*** Depending on your companies policy the use of
this feature may be disabled for security reasons. ***
while speaking to the caller:
1) press *789
( the caller will her you dial the *789 and then your music on hold )
2) the system will tell you the position of the park 601 – 625 ( depending on how many Call Park positions your company has )
3) you may then hang up the phone
4) then any other user on the system can dial that code and the call will come to their phone immediately
The caller must be picked up before 5 minutes ( default ) or the call will ring back to the phones that normally ring on incoming calls.
If more or less than 5 minutes is needed please let our support department know.
while speaking to the caller:
1) press the transfer button then *89 + the parking position, the caller will then hear your music on hold if you have it
2) you may then hang up the phone
4) then any other user on the system can dial that code and the call will come to their phone immediately
The caller must be picked up before 5 minutes ( default ) or the call will ring back to the phones that normally ring on incoming calls
If more or less than 5 minutes is needed please let our support department know.
Transfer a call to any outside number (including cellular phones)
While talking to the first party:
1) Press “Transfer”
2) Call the # you want to transfer to
either:
a) Wait for the person you are transferring to to answer, and tell them about the calling party, then hang up to connect or press “Transfer” again to hang up on the person you were transferring to, and speak to the original party
or:
b) Hang up, (causing a “blind transfer” where the person you are transferring to has no knowledge about the person being transferred)
How To Use Call Conference / Three-Way Calling
To start a conference:
While speaking to party A:
1) press the “Conference” button
2) when you hear dial tone, call party B
3) when party B answers, press the “Conference” button again
To end a conference call:
To terminate all parties:
1) Hang-up the phone
To terminate only 1 party:
1) press the “Split” Button, causing the 2 parties to be placed on hold separately
2) the caller ID of Caller B will be displayed, and you may press “Cancel” to terminate that call, or press “Resume” to speak with party B
3) if you terminated Party B, you will see Caller A’s Caller ID and you may Press “Cancel” to terminate them, or “Resume” to speak with them
Calls can be routed by time of day and day of week
This feature is completely custom designed to your specification and there different ways to use it, please ask your programmer for exact instructions on how to use it for your application.
With a Custom Message On Hold a different message can be played for different departments or extensions… telling about policies and procedures or specials that might be offered.
We work with a professional Message On Hold company known as Captive Audience.
Captive Audience will produce your Message On Hold Ad’s freeing you from that “I Can’t Think Of What To Say” thing and get them put on our system.
1) Dial your conference room phone number
2) When prompted enter your I,D. Code
3) You will be prompted to your name followed by a #
4) Your presence will then be announced to the conference room
5) You will hear a beep then you are in the room
Yes, your phone can be taken to a home, though you will need a power supply to power the phone (it is likely currently being powered by a piece of equipment in your offices that powers all the phones).
There is a chance that your home’s internet will not be able to support the phone, but this is determined on a case by case basis, and is typically just checked by attempting to plug the phone into the network and trying it out!
To forward an individual phone you can dial *72 followed by the extension or phone number you wish to forward to (if you forward to an outside phone number like a cell phone, and you dial the phone number in with 10 digits xxx xxx-xxxx any call that gets forwarded to the cell phone will show your office’s caller ID, if you forward to the cell phone using 11 digits in the pattern 1 xxx xxx-xxxx then any call forwarded to the cell phone will show the caller’s caller ID). When done dialing the forward on code the system will read back the number you forwarded to then say “Thank you” you must stay on the phone until it says “thank you” or else the system will assume you didn’t like the number it was reading back to you and NOT turn on forwarding. the system will also remember the last number you forwarded to and if you wish to forward to that same number again just dial *72, this will reforward to the same number as the number your phone was last forwarded to.
To unforward dial *73 at the phone you want to disable forwarding at.
You can also manage forwarding from inside of your voicemail box auto attendant, option 4 (for the forwarding menu), then 2 (to set the destination number), option 3 (to turn forwarding on or off), or option 4 to forward to the number you called into the voicemail box from.
You can also manage forwarding through access to the online portal. Here the forwarding options can be dealt with on an ad-hoc basis, on a weekly repeating schedule, or through a 1 time scheduled event starting and ending on a date/time of your choosing.
Select Conference to place a new call. The active call is placed on hold.
Dial the second party’s number. You can also select the desired contact from the search list, or select a contact from the placed call list or Directory before you enter the number.
When the second party answers the call, select Conference to add the second party to the conference.
Repeat the above steps to add more parties to the conference.
Merging Two Calls into a Conference
You can invite a held call into a conference call with the active call.
Place two calls on the phone.
Select the desired call for a conference and ensure that the call is active.
Select Conference.
Highlight the desired hold call and select Send.
Inviting a Transfer Target and a Transferee into a Conference
After consulting with the contact you want to transfer a call to, you can invite the two calls into a conference.
Select Conference after talking with the contact you want to transfer a call to.
The transferee and the transfer target join the conference.
Voice Mail Features
Voicemail to Email Forwarding
Message Waiting Indicator
Multiple Voicemail Folders
Web Management of Voicemail Recordings
Web Portal
Voicemail Configuration
Access to Voicemail Messages
Access to Call Recordings
Caller ID Blocking
Call Screening Based on Caller ID
Call Forward on Busy
Call Forward on No Answer
Call Forward Follow Me (concurrent or linear)
Call Forward Follow Me Based on Caller ID
Do Not Disturb
One Touch Call Recording
or Transfer during a call.